Non-Holiday Refund Policy

 

Stephen asks that you give him at least 72 hours (3 days) or more to cancel a non-holiday petsit reservation with no cancelation fees (i.e. 100% refund).   

 

The non-holiday refund policy is as follows - if you cancel:

 

72 hours or more (3+ days) = 100% refund

25 - 48 hours  = 50% refund

0 - 24 hours = no refund

 

Where there is a refund involved, you have the option of being issued credit for future petsitting services or being issued a refund in the same manner you paid for the services.  

 

Holiday Refund Policy

 

Should a reservation include one of the holiday days, more than 7 days notice is requested for a full refund.

 

Holidays include:  Martin Luther King Jr. Day, President's Day, Memorial Day, 4th of July, Labor Day, Columbus Day, Thanksgiving Day through Sunday and Christmas Day through to New Year's Day.

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If you cancel up to and including 7 days for holiday reservations, there is no refund.​

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No Refunds or Credit Issued

 

The following are grounds for no refunds or credit issued:

 

• cancel within 24 hours or less prior to the day of the non-holiday reservations   

• cancel a holiday reservation  from 0 to 7 days

• return home earlier than expected